Consultancy
Knowledge Management Services
Re-engineering how an organisation captures, shares and reuses what it knows, with a people-centred focus on tacit knowledge exchange.
KM
The association provides a range of consulting services centred on knowledge management, helping you enhance your practices to maximize your investment and gain greater operational efficiencies. It helps industry-leading service providers re-engineer their knowledge processes to improve efficiency, increase customer satisfaction and drive world-class levels of performance, leveraging the latest research along with input from your key stakeholders to identify opportunities and drive the changes necessary to optimize processes.
The approach is centred on the success of what has been implemented, guiding customers to use the association's methods and learn from its results. Unlike other approaches, it is people-centred, with a focus on enabling and promoting expertise and tacit knowledge exchange. Knowledge is a profit centre, and the association offers guidance and technical know-how to build a complete knowledge ecosystem that supports business priorities and integrates people's capabilities and expertise.
Managing the information and knowledge of an organization has never been more important. An aging population is seeing many experienced staff leave, while those who remain are required to do more with less. The association can identify key knowledge needs and bottlenecks and develop an overall knowledge management strategy; its particular strength is conducting field research to understand the knowledge needs and issues of operational staff.
The approach
The association employs a proven assessment methodology that includes interviews and roundtables with key executives and individual contributors, process review, and best practice comparison to align your processes with its methodology.
What an engagement includes
- Assessment of your existing knowledge management deployment
- Recommendations and a roadmap for implementing or improving that deployment
- Definition of the specific metrics needed to measure success
- Recommendations for the training that will make the rollout successful
Services
- Developing a KM strategy that ensures individual projects, such as intranets, collaboration and document management, are consistent with overall business strategy.
- Conducting knowledge audits, using practical research techniques that identify the key knowledge and processes in your organization.
- KM for the frontline environment, addressing the knowledge needs of frontline and centre staff, which generates both satisfied customers and improved business processes.
- Providing pragmatic KM advice that cuts through the many opinions and theories in the space.
- Knowledge facilitation: creating communities of practice that capture, share, exchange and disseminate information, while facilitating partnerships.
- Knowledge-enabled business processes that reflect accurate and up-to-date information.
- Networking and collaboration, to enhance the quality of your outputs through the development and dissemination of knowledge.
Benefits for employees
- Accelerated learning, training and internal recruitment
- Increased ability for organizational change management
- Greater productivity and efficiency through knowledge re-use
- Enhanced company culture through increased cross-company collaboration
Benefits for suppliers and customers
- Improved partner and supplier processes
- Greater integration and development of a network of experts
- Lower purchasing costs
- More positive and frequent customer interactions
- Improved customer service and support
- Greater customer participation in product development